These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

about us

Company Details
Maybugs, 27 Vicarage Field, Hailsham, East Sussex, BN27 1BG
01323 449901
info@maybugs.co.uk
Company VAT number: GB 301 8157 36

Maybugs is a partnership, a retail shop and online business formed in 2018 between Mr John Dale and Mr Gregory Rose.

Website access

It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

This website may be used for your own private purposes and in accordance with these terms and conditions.

You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Online Order Acceptance

Please note that completion of the online checkout process does not constitute our acceptance of your order. Our acceptance of your order will only occur when the items have been dispatched and a confirmation of dispatch has been sent.

Delivery

Standard Delivery £2.99 (With in 5 working days)

Fast Delivery £5.99 (Within in 2 working days) If placed by 2pm.

We will aim to get your order to you ASAP, but we cannot guarantee a delivery date.

For Islands, Highlands and non-UK please email us before placing your order - info@maybugs.co.uk

Returns

This does not affect your statutory rights as a consumer.

We are always happy to see the customer's point of view and genuinely upset if a customer has any reason to feel unhappy or dissatisfied with the products or service they receive. The same philosophy underpins our website policies on returns and refunds.

We wish to be as fair and generous as it is possible to be, within some limits established to protect ourselves against online fraud or unscrupulous characters.

Dissatisfaction caused by Maybugs:


We do everything we can do to ensure we send you the products you require in perfect condition by the date you require them. However, sometimes things can go wrong. If you are dissatisfied with any aspect of your order or customer service experience, and the problem is our fault or the fault of one of the companies we use to ship your order to you, we will take steps to resolve the problem entirely at our own expense.

-Damaged goods:

Please contact us by phone or email within 14 days of receipt of your order.
Failure to report a damaged item within 14 days will invalidate your right to any refund or replacement.

We will need you to explain clearly which item or items are damaged and we will refund the price you paid for the goods, or arrange for replacement goods to be sent to you. If one of our team asks you to return the damaged goods to us, you can do so at our expense with a prepaid returns label available upon request.

We do not wish to cause further inconvenience and only require items to be returned within 30 days of our requesting their return, so you can drop the return into your local post office at your convenience.

-Incorrect or missing goods:

Please contact us by phone or email within 14 days of receipt of your order. Failure to report incorrectly sent goods or goods missing from your order within 14 days will invalidate your right to any refund or replacement.

If we have sent you the wrong goods, or if we have failed to send you goods you have paid for (without acknowledging the shortfall on your delivery note and issuing you with a refund), we will need you to explain clearly what you have received in error or what is missing. We will arrange to send out the correct goods straight away (or alternatively issue you with a refund) and ask you to return any goods you were sent in error.

We do not wish to cause further inconvenience and only require items to be returned within 30 days of our requesting their return, so you can drop the return into your local post office at your convenience.

-Goods not as described:

Please contact us by phone or email within 14 days of receipt of your order. Failure to report goods not as described within 14 days will invalidate your right to any refund or replacement. If when your goods arrive they are not as we have described them on the website, or if they do not match the photograph we are displaying online, you are of course entitled to a refund or a replacement.


We will need you to explain clearly what the problem is, and we will refund the price you paid for the goods or arrange for replacement goods to be sent to you. If our customer service team asks you to return the unwanted goods to us, you can do so at our expense with a prepaid returns label available upon request.

We do not wish to cause further inconvenience and only require items to be returned within 30 days of our requesting their return, so you can drop the return into your local post office at your convenience.

-Faulty goods:

If your item is faulty or develops a fault soon after purchase, please contact us by phone or email as soon as you notice the fault, and no later than 90 days after receipt of your goods. Since we have no way of knowing what treatment a product has received once it arrives with the customer, Maybugs  will not accept responsibility for goods after more than 90 days.

We will need you to explain clearly which item or items are faulty and we will refund the price you paid for the goods or arrange for replacement goods to be sent to you. If our customer service team asks you to return the damaged goods to us, you can do so at our expense with a prepaid returns label available upon request.

We do not wish to cause further inconvenience and only require items to be returned within 30 days of our requesting their return, so you can drop the return into your local post office at your convenience.

-Dissatisfaction caused by customer error or decision:

If you are dissatisfied with any aspect of your order or customer service experience, but the issue can reasonably be seen to be partially your own responsibility, we still want to help. But we will ask you share with us the cost of putting right anything which may have gone wrong. See below for details.

-Incorrect details - please inform us immediately:

If upon placing your order you realise you have entered some details incorrectly, whether product, billing, contact or delivery details, please inform us straight away by email or telephone to minimize any disruption. If your order has not yet been processed, we can try to make changes and sort everything out for you.

However we seek to process all orders in the shortest possible timeframe so if you delay and we have already dispatched your order, you will be responsible for the cost of returns and redeliveries.

-Unwanted or mis-ordered goods - please inform us within 14 days:

Please contact us by phone or email within 14 days of receipt of your order. Failure to report unwanted goods within 14 days will invalidate your right to any refund or replacement.

It may be that when the goods arrive you change your mind, or you realise you accidentally bought the wrong thing. That's OK, we all make mistakes!

Please just get in touch and explain clearly which items you don't want, and whether or not you'd like something else instead. Our team will ask you to return the unwanted goods to us at your own expense. Please ensure they are returned in perfect condition and packaged securely, because you will only be eligible for a refund or replacement once we have received the goods and confirmed they are in re-saleable condition.

Once we have confirmed satisfactory receipt we will as per our previous agreement either refund you the price paid for the goods or dispatch replacement goods of equal value. Should you request replacement goods of greater or lesser value, a partial refund or secure surcharge will be arranged by the customer service team.

NB: For reason of hygiene we will not accept earrings returned for any reasons other than fault or damage.

-Mis-entered delivery details:

If you have entered delivery details incorrectly, we will help you arrange redelivery to the correct address at your own expense. If as a result of incorrect delivery details a parcel is returned to us by the Post Office or one of our courier firms, we can arrange redelivery to the correct address for payment of a further standard shipping charge.

-Returning Goods:

If you wish to return goods to us, or if you are asked to do so by our team, you may use a prepaid returns label if authorised to do so by the Terms above or verbally or in writing by our team. When you return goods to us, please enclose information pertaining to the return. The information we need is:

• Your name and order number.
• Written confirmation of what items you have returned
• Written confirmation of the reason for your return
• Written request for either refund or replacement as appropriate.
• Please also tell us whether or not you have already contacted our customer service team regarding this return.

If this information is not enclosed with any return we will not be able to process your return efficiently and you may experience a considerable delay before you receive correspondence, replacement, or refund.

Proof of breakages
Maybugs reserves the right to ask customers to provide photographic evidence of broken or damaged goods at our discretion.

privacy / GDPR

At Maybugs we take the privacy of our customers very seriously; we're committed to ensuring that the information we collect and use is appropriate and does not constitute an invasion of your privacy. The following statement sets out how and why we collect, store and process data which could personally identify an individual, as well as your rights in respect of any such data. 

Please see our Privacy Policy page for more information.

Links to and from other websites

Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

Disclaimer

Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

We do not accept liability for any loss or damage that you suffer as a result of using this website.

Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.